Customer Experience, Growth & Loyalty strategy

Loyalty is so much more than points or rewards. Enduring loyalty is about relationships. Those build on a deep understanding of your customers, their behaviours  and motivators. Our team can help you identify and develop key behaviour-based customer segments, and create loyalty strategies that will create lasting results. Download our "Reboot Customer Loyalty" e-book below to understand our process.

Our team brings together in-depth experience and a unique blend of expertise in the loyalty space combing both art and science. Our "Moving the Middle" methodology is a proven approach in achieving profitable, sustainable growth for your business and creating loyal fans. The Differly philosophy is to think big but start small by identifying low-hanging fruit and generating early wins.

When done right

You will gain a deep understanding of your customers' behaviours, needs and motivators. We will work together to interpret relevant data to uncover opportunities for growth and leverage.

We will identify “moments of truth” for customer acquisition and retention which will achieve profitable, sustainable growth, driving lasting results for your organization

Three key areas where we can help: 

  • Developing and leading loyalty and customer experience strategies
  • Designing and developing new programs
  • Assessing and redesigning existing programs

E-book: Reboot Customer Loyalty

Learn how to boost revenue by targeting key customer growth segments.

DOWNLOAD

Common deliverables include:

Loyalty program review and recommendations

Customer segmentation strategy

Program design and financial modeling

Strategic program oversight and ongoing management

UX, heuristic and conversion audits

Vendor evaluation and selection

Customer analytics and customer data strategy

Differly team members have worked with leading brands across various industries: 

Kickstart your loyalty program with an obligation-free strategy session

Find out how you can get a deep understanding of your customer and identify "moments of truth" for customer growth and retention.

book a consultation with us

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Differly is a digital transformation consultancy based in Ottawa, Canada. We are seasoned practitioners and strategists with a diverse background in strategic planning, digital strategy, data, IT services and marketing, customer engagement, and loyalty.