Customer Experience Management

We help organizations address head on the profound changes driven by digital disruption and the always-connected consumer.

Customer experience is everyone's business

Customers (in both B2B and B2C industries) will interact with your brand on multiple channels, expecting consistent service and personalized conversations. The challenge and the opportunity is to proactively manage and shape the customer journey. You must first understand the steps in that journey and the associated channels in order to influence and optimize the experience. The desired outcomes are to to build loyalty and trust and thereby creating raving fans.

Our team has worked across all types of industries from retail, medical, associations to manufacturing and banking to identify customer pain points and opportunities to optimize the experience as well as the people and processes that support the customer journey.

How we can help: 

Customer data review and segmentation strategies

UX, heuristic and conversion audits

Customer experience analysis and recommendations

Marketing tech stack reviews, vendor selection and recommendations

Content marketing strategy and planning

Marketing mix review and optimization, channel strategy planning

Discover how we've applied this solution to past clients

Differly team members have worked with leading brands across various industries: 

Kickstart your customer experience program with an obligation-free strategy session

Find out how you can optimize your customer's experience.

book a consultation with us

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Differly is a digital transformation consultancy based in Ottawa, Canada. We are seasoned practitioners and strategists with a diverse background in strategic planning, digital strategy, data, IT services and marketing, customer engagement, and loyalty.