Canadian Network of Agencies for Regulation

Study of Membership Learning Needs, Issues, and Expectations

Key Outcomes
  • Explored and analyzed the educational requirements of the association’s members.  
  • Identified and evaluated learning challenges and issues currently faced by members.
  • Uncovered members’ expectations of CNAR programs and services.
  • Presented the findings such that CNAR can operationalize the results to make tactical programming decisions.
  • Developed a listening architecture and monitoring tool for ongoing assessment to keep a pulse on members’ evolving needs and preferences.

Differly was selected to work with the Canadian Network of Agencies of Regulation (CNAR) to conduct a study of Membership Learning Needs, Issues, and Expectations. 

Our work began with the design, validation, and execution of a comprehensive qualitative and quantitative study. We performed a in-depth member interviews and then designed and administered a robust Member survey in order to establish a baseline to assess member needs and expectations. We then performed a Qualitative and Quantitative Analysis that enabled us to produce insights and actionable recommendations.

To conclude this project we provided an implementation plan for the an annual “Member Pulse” in the form of a Listening Architecture, including the necessary tools and methodology tp sustainably execute this pulse in the long term.

The analysis and recommendations from the Membership Learning Needs study and Pulse Listening Architecture provided actionable guidance for CNAR to use in developing their revised Annual Membership Learning Plan, and for staying in tune with evolving Member Learning Needs going forward.