Innovation and Transformation

If we are truly looking to innovate - whether the motivation is to introduce a new product or to stay ahead of our competitors - the speed at which we do so is absolutely crucial.

Organizations can no longer approach digital as a “thing” to do but rather a way OF doing things.

Today, “digital” refers to a more all-encompassing approach, impacting technology choices, customer experience, organizational culture, leadership styles and of course business models.

At its simplest, customer experience is your customers’ perception of how you treat them. What does it feel like to do business with you?

Businesses that redesign their organizations while also investing significantly in technology, are those that will outperform the competition.

For close to 9 years now, I've made a practice of regularly assessing my goals, both personal and business.