Accora Village (Ferguslea corporation) is a full-service rental community with a vision to transform the traditional ‘buildings-first’ approach to property management to a digitally enabled, ‘resident-first’ approach. Differly was selected to build a resident-centric growth and innovation roadmap incorporating business and operational strategies to support improved resident experiences.
The work included:
Defining and aligning on a cohesive ‘future-state’ vision of the resident experience
- Conducted a current state of the technology strategy and the “tech stack”
- Mapped key processes identifying gaps and opportunities to automate and digitize
- Developed a journey map of critical residence touchpoints and identified what an “ideal” experience might look like.
- Collected resident feedback
- Developed a multi-year roadmap from which to plan technology investments and build capabilities for growth and innovation.
- Established governance practices for IT management and oversight.
- Established a playbook for change management and readiness