Accora Village

Customer-Focused Growth and Innovation Road Map

The Challenge

Accora Village (Ferguslea Corporation) sought to transform their traditional "buildings-first" property management model into a digitally enabled, "resident-first" approach. They required a comprehensive growth and innovation strategy to elevate the resident experience and build a foundation for long-term digital transformation.

What We Did

We partnered with their team to map the resident journey and build a multi-year digital and operational roadmap.
Customer Journey Mapping to define the "future-state" resident experience, incorporating direct resident feedback and touchpoint analysis.
Current state assessment of the technology stack and mapping of key processes to identify immediate automation and digitization opportunities.
Development of a multi-year technology investment roadmap and the establishment of new IT governance and oversight practices.
Creation of a customized Change Playbook to establish organizational readiness for ongoing transformation.

The Outcome

The engagement provided Accora Village with a clear, resident-centric strategy and the operational frameworks needed to execute their vision.

Clarity: Identified key "moments of truth" for residents and delivered a multi-year roadmap to guide targeted technology investments.

Growth: Aligned business and operational strategies to successfully shift the organization toward a modern, resident-first growth model.

Efficiency: Established a robust framework for IT governance, streamlining oversight and optimizing future technology management.

Confidence: Introduced strong change management foundations, ensuring leadership and staff are equipped and ready for future digital initiatives.

Want to talk through a similar challenge?
Book A Call

Differly is a digital transformation consultancy based in Ottawa, Canada. We are seasoned practitioners and strategists with a diverse background in strategic planning, digital strategy, data, IT services and marketing, customer engagement, and loyalty.

What we do
Innovation & TransformationCustomer & Member GrowthTechnology & Digital StrategyChange & Organization ReadinessDigital Adoption Plans (CDAP)
Who we work with
AssociationsB2CB2B
Our approach
Insights & ideas
BlogDownloads & Resources
Who we are
TeamCompany news
Contact us
© Differly Inc. All Rights Reserved 2023.
Privacy policy