Canadian Association of University Teachers

Technology Strategy and Roadmap

The Challenge

The Canadian Association of University Teachers (CAUT) recognized that high-quality member data was critical to achieving its mission. However, they were hindered by disparate systems and decentralized data management, leading to unnecessary complexity, duplicated efforts, and a lack of interoperability. They required a strategic overhaul of their information management systems to better serve their members and create new value.

What We Did

We partnered with CAUT to conduct a systematic review of their enterprise architecture and build a comprehensive IT strategy focused on member data.
Comprehensive gap analysis, including an inventory of existing systems, tools, and the mapping of data flow between platforms.
Mapping of the member data lifecycle, segmentation strategies, and employee/member digital touchpoints.
Assessment of internal technical skills, risk readiness, and a review of current IT and data governance models.
Development of user stories to define requirements for a new member management system and a multi-year execution roadmap.
The engagement provided CAUT with a clear, prioritized path forward, empowering them to modernize their digital infrastructure.

The Outcome

Clarity: Delivered a comprehensive gap analysis and multi-year roadmap that clearly aligned the organization's strategic objectives with their future digital capabilities.

Efficiency: Identified critical opportunities to reduce duplicated efforts and establish a new IT governance model for centralized, streamlined data management.

Growth: Improved the member experience by clarifying the member data lifecycle, identifying key moments of truth, and refining data segmentation strategies.

Confidence: Equipped the leadership team with a clear action plan for resource and budget planning, while Differly provided ongoing Virtual CIO support to manage the change.

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