Canadian Dental Association

Technology and Digital Road Map: Growth and Innovation

Key outcomes
  1. Developed a multi-year road map for technology investments, information management and data management, building a foundation for growth and innovation.  
  2. Established a framework for ongoing IT governance.
  3. Introduced the foundations of change management that will benefit future initiatives.  

Differly was chosen to work with the Canadian Dental Association (CDA) in conducting a review of its technology strategy and information management practices.  This project supported CDA’s hybrid work environment, a desire for increased collaboration and knowledge sharing, and enabled CDA to shift to a digital-first organization.     

Our work included the following: 

  1. Collaborative discussions across departments and the leadership team to align on perceived gaps and opportunities.  
  2. Conducted an inventory of the existing systems tools and assessed the data flow between systems, current and desired access level, vendors, and integration level.  
  3. Assessed the current IT/IM/Data governance policies, processes, and practices.  
  4. Validated and prioritized the business requirements with key leaders.
  5. Developed a gap and opportunities assessment to validate findings and recommended action.  
  6. This culminated in a multi-year roadmap providing the leadership team at CDA with a clear blueprint from which to plan resources and budget. This roadmap identified dependencies and prioritized efforts at a project and solution level, as well as identified ‘quick wins’ and recommended immediate areas of focus. 

The Differly team was then retained to support the execution of high-priority projects and establish the foundations of sound change management.  

“Differly has been a true partner in the development of our technology and digital strategy.  They also delivered a practical change playbook helping us to gain buy-in, manage resistance more effectively and increase our odds of success when embarking on large shifts across the organization.”  

Dean Smith, Head of Operations, Canadian Dental Association