Insights & Ideas

The expertise you have today might be less relevant five to ten years from now.

NPS is one of the metrics you can use to keep your finger on the pulse of your customer and member experience

Change Strategy Expert Ilana Gregory discusses readiness and resiliency in the face of constant change.

Beyond points and “likes”. True loyalty creates value for the customer and sustainable, tangible growth for the business.

I believe what really drives greater digital adoption is something most non-profit leaders have in their toolboxes already.

This new federal funding will be tremendously useful to Canada’s SME business community.

Differly Founder Isabelle Perreault and Change Strategy Expert Ilana Gregory discuss readiness and resiliency in the face of constant change.

We need to unlearn as much as learn, take risks and try new things. This is different than doing the same things better.

Achieving what “investors” call product-market fit is the main purpose of a go-to-market (GTM) strategy and critical to the longevity of your business.

If we are truly looking to innovate - whether the motivation is to introduce a new product or to stay ahead of our competitors - the speed at which we do so is absolutely crucial.