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All posts by:
Isabelle Perreault
Founder and CEO
24
Apr
The Risk of the Echo Chamber: How Associations Can Drive Diverse Thinking for Growth

In her new Associations Now feature, Differly’s Founder & CEO Isabelle Perreault shares four quick ways to keep fresh thinking flowing

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1
May
Is Your Customer Data Helping You - Or Just Taking Up Space?

Many organizations are sitting on valuable customer data—but without integration across platforms like CRMs, CDPs, and marketing tools, that data becomes noise. We explain how connecting systems can turn scattered information into insight, helping marketing leaders build stronger customer relationships.

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24
Mar
Beyond Innovation Theatre: Making Real Change Happen

How to move past symbolic efforts and build a culture where innovation thrives.

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11
Oct
AI Alone is not a Competitive Advantage

The urgency to invest in AI - right now - to stay relevant may be misplaced. The key to not falling behind is to align AI with your corporate strategy and leverage it against your unique advantages.

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5
Sep
Creativity vs Innovation

While highly integrated, they are not the same thing. Creativity is the spark, the flood of new ideas that get us excited. Innovation, on the other hand, is where the rubber meets the road...

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19
Jun
My Takeways From The ESPNw Summit

It was inspiring to hear many of the new league leaders wanting to both leverage best practices and rethink traditional norms. Drawing on my 15+ years in and on the business side of sports, and as business owner, I've put together some of my key takeaways from the event.

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22
May
From Transactional to Participatory: The Future of Membership

At Differly, our extensive experience with national associations, sports organizations, and consumer-oriented companies has revealed a crucial insight: the traditional methods of managing membership are no longer sufficient.

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12
Apr
The Essential Role of Operational Discipline

After the boardroom's enthusiasm for a new strategic plan, the real challenge begins: bringing this vision to life...

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20
Feb
AI Is Not A Strategy

What is our AI strategy?" is a question I'm hearing all too often in recent months, prompting many well-intentioned individuals to scramble to identify a problem for AI to solve....

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29
Jan
The Problem-Loving Path to Innovation

Innovation isn’t about emerging technology or new products. It’s not an event. It’s a discipline. Let’s review some of the most prominent frameworks!

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16
Oct
Welcome Patrice Belmonte!

We are thrilled to extend a warm welcome to Patrice Belmonte, the newest member of our dynamic team at Differly Inc.

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10
Oct
Welcome Lauren Thibodeau!

We are thrilled to extend a warm welcome to Lauren Thibodeau, the newest member of our dynamic team at Differly Inc.

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25
Jul
Aligning Business Goals and Technology Strategy: Why this Matters more than Ever

In today's rapidly changing tech landscape, it has become increasingly crucial for businesses to leverage technology in order to achieve their visions and aspirations.

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24
May
Debunking Innovation Myths

Ever wonder how some companies always seem "ahead of the curve"?

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15
Jul
Why we Need Leaders with a “Digital State of Mind”

Organizations can no longer approach digital as a “thing” to do but rather a way OF doing things.

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22
Jul
Defining Digital

Today, “digital” refers to a more all-encompassing approach, impacting technology choices, customer experience, organizational culture, leadership styles and of course business models.

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29
Jul
Customer experience is everyone’s business. Four steps to becoming more customer centric

At its simplest, customer experience is your customers’ perception of how you treat them. What does it feel like to do business with you?

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5
Aug
Five Attributes Required to Lead in the Digital Economy

Businesses that redesign their organizations while also investing significantly in technology, are those that will outperform the competition.

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12
Aug
The Benefits of Knowing the Gaps

For close to 9 years now, I've made a practice of regularly assessing my goals, both personal and business.

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19
Aug
You Just Don’t Understand Me!

Understanding ones customers (or members, donors and stakeholders) takes time and effort, but it’s critical to building and nurturing long term relationships and driving greater levels of loyalty.

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26
Aug
Is content planning killing your vibe?

Content, content, content - Yes, it’s still king and should still be at the top of the marketing or digital strategy agenda.

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28
Aug
Happier teams, better outcomes. Leveraging Scrum for agile marketing execution.

It’s time for a change in the way we execute our strategic plans.

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6
Sep
Organizations don’t disrupt, People do. Technology helps.

Digital transformation is about strategy and people. Technology is the vehicle.

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9
Sep
Technology as a Steward, not a Master. Five Steps to Enable Disruptive Tech.

Technology is a wonderful catalyst for change - it shows us what can be different, the possibilities - but it must be a steward and not the master.

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10
Sep
Shifts of Power. Leadership then and now.

Leaders of today must now collaborate (inside and outside the organization), innovate and iterate (often), create and co-create (with competitors, vendors and customers).

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1
Oct
Fear and How to Use It

The unknown is the space of pure potential. I’ve learned to trust in fear as a sign that I’m heading in the direction of growth and purpose.

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16
Oct
Segments and Personas. How to use them and why they are not the same.

In working with marketing, BI and sales teams over the years, I've noticed a regular misuse of the terms segments and personas.

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12
Mar
All future forward leaders share these five traits

I have come to realize that I have a high tolerance for the unknown. The unknown is risky but equally full of potential.

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6
Apr
COVID-19, the game changer that will push us all into the digital revolution.

COVID-19 is first and foremost a human crisis, requiring companies to protect their people.

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17
Apr
Three key questions to get your business back into gear and moving now.

How can you get your business into gear and moving until you hit the bridge to the other side of this?

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29
Apr
How to harness your big ideas, especially in a time of crisis

Which type of leader are you: a visionary or an operator? Every business needs both as one cannot succeed without the other.

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6
May
How Trust will Shape the Future of Work

Learn from imperfect action vs. inaction. It doesn’t have to be perfect, just in motion.

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28
May
Five fundamentals to reimagine the workplace and why "worklife balance" is a setup for failure.

We need to rethink how we work and the operating model of our organizations starting from a human-centric approach.

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29
May
Five to Thrive. What to Consider When Planning a Major Shift in Strategy

Digital transformation is a process of continual improvement.

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10
Sep
Three Things for Go-To-Market

Achieving what “investors” call product-market fit is the main purpose of a go-to-market (GTM) strategy and critical to the longevity of your business.

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26
Sep
Innovation, Safety and Spaghetti

We need to unlearn as much as learn, take risks and try new things. This is different than doing the same things better.

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5
Apr
Digital Adoption – it's not just for IT anymore.

This new federal funding will be tremendously useful to Canada’s SME business community.

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19
Apr
How association and non-profit executives can position their organizations for success in a digital economy.

I believe what really drives greater digital adoption is something most non-profit leaders have in their toolboxes already.

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1
Sep
How to implement change in your organization

Change Strategy Expert Ilana Gregory discusses readiness and resiliency in the face of constant change.

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18
Jan
It's complicated…or is it complex?

Managing change can be both complicated and complex, depending on the particular situation.

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17
Jan
The irony of thought leadership

The expertise you have today might be less relevant five to ten years from now.

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Differly is a growth and innovation firm based in Ottawa, Canada serving clients across North America. We are seasoned practitioners and strategists with a diverse background in corporate innovation, business and digital transformation, customer experience, technology and digital strategy, and go-to-market.  

We take the guesswork out of innovation so your business can grow.  


What we do
Innovation & TransformationCustomer & Member GrowthTechnology & Digital StrategyChange & Organization Readiness
Who we work with
AssociationsB2CB2BSports & Entertainment
Our approach
Downloads & ResourcesInsights & ideasBlog
Who we are
TeamWork with usCompany newsContact us
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