Differly
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Services

Services

We believe in building momentum through the delivery of quick wins. 

This often starts by convening the organization around a common vision or key challenge and overcoming resistance to change.


Services we Provide

Customer Experience Management

  • Customer Experience and UX Audits

  • Customer research review, recommendations and oversight

  • Customer journey and touchpoint mapping 

  • Marketing tech stack reviews; vendor selection and recommendations

  • Content audit, strategy and planning 

  • Marketing mix review and optimization; channel strategy planning

Loyalty and Customer Performance Strategy

  • Loyalty strategy development

  • Customer segmentation strategy

  • Loyalty, customer appreciation or VIP program design

  • Program operational planning, implementation and roll out 

  • Vendor evaluation and selection 

  • Program financial modeling

  • Strategic program oversight and ongoing management

Business/Digital Transformation

  • Establishment of overall framework and approach to the transformation effort

  • Technology and digital road map development across departments

  • Prioritization of key drivers (collaboratively with you): people, culture, technology, data, customer experience, innovation

  • Workshops and internal alignment sessions; opportunities and risk assessments 

  • Skill set review and overall “digital readiness” assessments 

Technology Enablement

  • Solution and technical architecture 

  • Planning for organizational growth and scale

  • Vendor selection and procurement management 

  • Software selection and implementation oversight

  • Technology assessments and road mapping

  • Virtual Chief Information Office (CIO) services 

Marketing and Sales Growth Strategy

  • Marketing Strategy and go-to-market planning

  • Marketing tech stack reviews and recommendations

  • Inbound marketing /content strategy

  • Virtual Chief Sales Officer (CSO) services

  • Virtual Chief Marketing Officer (CMO) services 

  • Skills review, recruitment and sales compensation plan 

  • Market assessment, prospect planning and identification

 

Get in touch

Where we start depends on the overall digital maturity of the organization and where you need us most.   Find out more.